One of the best political satires ever, The Thick of It, has one episode where a British Government Minister asking his assistants for a policy that’s free, universally popular and something he could announce immediately.
I tried to think up such a policy myself. Only one came to mind, but it’s a good one – get rid of government agencies’ fancy branding. Such branding is unnecessary. While government campaigns might need a brand, there’s no need to brand WINZ. Phase it out and there’d be virtually no cost. With easy guidelines, design could be done on standard software.
i’m not sure that you’re showing sufficient dedication to staff empowerment.
I remember Christine Rankin being a great empowerer of staff. In particular an Italian accountant who loved wearing a WINZ name tag.